Intelligent AI Assistant for Hòa Phát
Transform customer engagement with Text-to-Speech, Voice Cloning, and RAG-powered chatbot. Available 24/7 across all channels.
AI Chat
Real-time responses
Voice Output
Natural speech synthesis
Brand Voice
Personalized cloned voice
Three Powerful Features
Complete AI solution for enterprise customer engagement
AI Text-to-Speech
Transform written text into natural, human-like voice output with multi-language support and emotional expression.
- Multi-language support (Vietnamese, English, Chinese)
- Natural prosody and emotion variations
- Real-time audio streaming
- Professional voice styles
AI Voice Clone
Create personalized brand voice by cloning your company representative's unique vocal characteristics.
- 95%+ similarity to original speaker
- Emotion-aware synthesis
- Multi-emotion variations
- Cross-lingual support
AI Chatbot with RAG
Intelligent multi-agent chatbot powered by Retrieval-Augmented Generation with direct company data integration.
- Multi-agent specialized routing
- Real-time knowledge base access
- Conversational AI with context awareness
- Source citations and transparency
How Hòa Phát AI Works
Simple, smart, and intuitive
Step 1: You Talk or Type
Ask a question any way you want
💬 Text Chat
Type your question
🎤 Voice Input
Speak naturally
📱 Any Device
Web, app, or smart device
Step 2: AI Understands You
Figures out what you really need
🎯 Intent
What do you want?
🏷️ Details
Product? Service?
💭 Sentiment
Happy? Frustrated?
📍 Context
Previous chat?
Step 3: Find the Right Expert
Automatically routes to the perfect agent
💼
Sales Agent
Quotes & order processing
🆘
Support Agent
Troubleshooting & FAQs
⚙️
Technical Agent
Technical specs & APIs
ℹ️
Company Info Agent
News & information
✨ Each agent is a specialist trained on specific company knowledge
Step 4: Search Your Knowledge
Finds the most relevant information
Company Documents
Manuals, guides, specs
Product Database
Pricing, features, availability
Business Systems
CRM, ERP, inventory
🎯 Uses AI to find the MOST RELEVANT information (not just keyword matches)
Step 5: Generate Perfect Answer
Creates a personalized response
AI combines knowledge + context to create answers that are:
Step 6: You Get Your Answer
In any format you prefer
💬
Text Response
Read the answer
🔊
Voice Response
Listen with TTS
🎙️
Brand Voice
Hòa Phát's voice
Why This Works So Well 🚀
⚡
Super Fast
Answer in 2 seconds
🎯
Accurate
Uses real company data
💡
Smart
Gets smarter over time
🎭
Brand Voice
Sounds like your company
Enterprise Benefits
Real business impact and ROI
24/7 Customer Availability
Instant support without human intervention
40-60% Cost Reduction
Fewer support tickets, lower operational costs
1000+ Concurrent Users
Enterprise-scale scalability
99.9% Uptime SLA
Reliable, always-on service
Real-World Use Cases
Transform customer interactions across all touchpoints
Customer Support
Instant FAQ answers and issue resolution
Sales Assistance
Product recommendations and quotes
Lead Qualification
Pre-qualify sales inquiries automatically
Brand Communication
Company announcements with authentic voice
See It In Action
Real examples of input and output
Text → Video + Voice + TTS
📥 INPUT
"Hòa Phát Logistics is the leading provider of
premium logistics and supply chain solutions. Our services
are trusted by enterprises nationwide for
reliability and efficiency."
📝 Simple text script
🎯 Marketing message
✨ Product description
📤 OUTPUT
🎬 VIDEO
Professional video with brand logo, animations, and CEO speaking
🎙️ VOICE CLONE
Company CEO's voice narrating the script naturally with emotion
📝 TEXT OUTPUT
Formatted subtitle text with timestamps
✅ Ready for social media, website, ads
💡 Use Case: Create product promotional videos, CEO announcements, training materials
Company Data → Intelligent Chatbot
📥 INPUT
📦 Service Database
Shipping routes, pricing, capacity
📄 Documentation
Shipping guides, FAQs, compliance docs
🔗 Business Systems
CRM, inventory, order history
Total: 100GB+ indexed data
📤 OUTPUT
👤 Customer: "What shipping options do you offer for bulk cargo?"
🤖 AI: "We provide flexible shipping options including air freight, sea freight, and ground transport. Our expedited services guarantee delivery within 48 hours. Which destination and cargo type are you looking for?"
✓ Sources: Service DB, Docs | Confidence: 98%
👤 Customer: "Can you book a sales call?"
🤖 AI: "Absolutely! Our Sales Agent is available Tuesday & Wednesday 2-5 PM. Prefer video or phone call?"
✓ Connected to CRM scheduling
💡 Use Case: 24/7 customer support, product inquiries, sales qualification, appointment booking
Complex Query → Multi-Agent RAG
🗣️ Step 1: Input
"I need urgent shipment of 500 tons of cargo delivered by next month. What's the best option and pricing?"
🎯 Step 2: Agent Selection
→ Sales Agent (quotes)
→ Knowledge Base (services)
→ CRM (shipment tracking)
✅ Step 3: Output
📋 Quote prepared
🚚 Delivery scheduled
💰 Best pricing shown
Result: Customer gets instant, accurate quote with real-time inventory and delivery options - all automatically from company data
🚀 Key Capabilities Shown
🎬 Content Creation
Text → Professional video with voice & animations
🧠 Smart Understanding
Understands context, routes to right agent, finds data
💼 Business Integration
Connected to CRM, inventory, pricing, scheduling
Enterprise-Grade Technology
Response Time
<2 seconds
Concurrent Users
5000+
Uptime SLA
99.9%
Languages
20+
Available Everywhere
Reach customers on their preferred platforms
Web Chat
Mobile App
Voice Assistant
Messenger
Complete System Architecture
How all modules work together
1INPUT LAYER - User Interactions
Web Chat
Browser interface
Mobile App
iOS/Android apps
Voice Input
Microphone support
↓ Data Flow ↓
2MULTI-AGENT LAYER - Specialized Handlers
Sales Agent
- • Quote generation
- • Order process
- • Promotions
- • Contract terms
Support Agent
- • Troubleshooting
- • FAQs
- • Ticket creation
- • Escalation
Technical Agent
- • API docs
- • System specs
- • Integration guide
- • Performance info
Company Agent
- • News & events
- • Company info
- • Career info
- • Contact details
↓ Data Flow ↓
3KNOWLEDGE LAYER - RAG System
Semantic Search
Find similar documents using AI vectors
Vector Database
Stores all knowledge embeddings
Knowledge Base
100GB+ indexed documents
RAG Engine
Combines search + AI generation
📊 Connected Data Sources:
📄
Documents
PDFs, Manuals, Guides
📦
Databases
Products, Orders, Inventory
🔗
Systems
CRM, ERP, Ticketing
📊
Analytics
Usage, Performance, Metrics
↓ Data Flow ↓
4GENERATION LAYER - Response Creation
LLM Engine
GPT-4 / Claude / Gemini - Generate responses - Answer synthesis - Citation generation
Quality Check
Validation System - Accuracy scoring - Fact verification - Confidence rating
Response Formatter
Format Control - Text response - JSON structured - Markdown rich
Safety Filter
Security System - Content filtering - Privacy check - Compliance validation
↓ Data Flow ↓
6OUTPUT LAYER - Delivery Systems
Text Output
- ✓ Chat response
- ✓ Formatted text
- ✓ With citations
- ✓ Real-time streaming
TTS (Text-to-Speech)
- ✓ Neural voices
- ✓ 20+ languages
- ✓ Emotion control
- ✓ Speed adjustment
Voice Clone
- ✓ Brand voice
- ✓ 95% similarity
- ✓ Multi-emotion
- ✓ Cross-lingual
Video Marketing
- ✓ Auto-generated videos
- ✓ Lip-sync animation
- ✓ Brand styling
- ✓ Social media ready
↓ Data Flow ↓
7CHANNEL LAYER - User Delivery
Web
Browser access
Mobile
App interface
Voice
Smart speakers
Messenger
Facebook/Telegram
Business chat
↓ Data Flow ↓
8ANALYTICS LAYER - Monitoring & Learning
Performance
- • Response time
- • Accuracy %
- • User satisfaction
- • SLA uptime
User Insights
- • Query patterns
- • Intent trends
- • Sentiment analysis
- • Drop-off points
Cost Analytics
- • API usage
- • Storage cost
- • Processing cost
- • ROI calculation
Improvement
- • Feedback loops
- • Model training
- • A/B testing
- • Optimization
🏗️ Complete System Overview
8
System Layers
End-to-end architecture
20+
Integrated Modules
Specialized components
4
AI Agents
Domain-specific handlers
5
Output Channels
Multi-platform delivery
Implementation Timeline
8-month phased rollout
Phase 1
Months 1-2
Foundation & Setup
Phase 2
Months 3-4
Core Features
Phase 3
Months 5-6
Enhancement
Phase 4
Months 7-8
Launch & Scale
Ready to Transform Customer Engagement?
Join forward-thinking companies using AI to deliver exceptional customer experiences.